Contact Us
You can reach the Non Gamstop Casinos editorial team by email at [email protected]. We read everything that arrives and aim to reply to genuine reader enquiries within a couple of working days. This page explains what we can help with, what we cannot, what to include so we can actually act on your message, and which organisations to contact instead when the issue is money, self-exclusion or harm rather than a question about our research.
We are an independent comparison and review publisher, not a casino, not a payment processor and not a regulator. We do not hold accounts, process deposits, release withdrawals or issue bonuses. If your message is about a balance, a locked account or a pending payout, the operator's own support desk has to be your first stop — but read on, because there is a sequence that tends to work and a point at which escalating elsewhere makes sense.
How to reach the editors
| Reason for contact | Where to send it | What helps us most |
|---|---|---|
| Correction to a review, bonus term or RTP figure | [email protected] | Page title, the sentence you are disputing, and a link or screenshot of the operator's current terms |
| Reader experience with a listed casino | [email protected] | Casino name, approximate dates, what happened, and whether you want it treated confidentially |
| Suggest a casino or a guide topic | [email protected] | The site name and what specifically you want assessed — payouts, game mix, verification, withdrawal limits |
| Commercial or partnership enquiry | [email protected] | Company name, the brands involved and the licence they operate under |
| Privacy or data request | [email protected] | Which data you are asking about; see our terms and conditions |
Please do not send us passwords, full card numbers, copies of your passport or bank statements. If you need to show us a document to support a complaint, black out everything except the detail that matters. We have no way to verify your identity and no reason to hold identity documents.
Where our commercial relationships sit
Some links on this site are commercial, and Non Gamstop Casinos may earn a commission when a reader opens an account through one of them. That arrangement pays for the research; it does not buy a position in our lists and it does not soften a review. If you believe a rating looks more generous than the terms justify, say so in an email — that is exactly the sort of message that gets a page re-checked. Our ratings are editorial judgements from published information, not scores collected from customers and not the result of anyone on the team depositing money.
Questions we get most often about the listed casinos
Because this site's focus is return to player and how much of a bonus a player realistically keeps, most reader mail is about the headline offers rather than the games themselves. Below are the three top-ranked operators on our non GamStop casino list, with the point each one raises most often in our inbox. Offer figures are as advertised by the operator; always read the current terms on the site itself before depositing, since bonus values and conditions change without notice.
Betmica — the largest advertised package, and the most terms to read
Betmica sits top of our list on an editorial rating of 10.0, largely because its game lobby and cashier information are clearly presented. The advertised welcome offer is 570% up to £5,700 plus 270 free spins, typically split across a first set of deposits rather than paid in one go. The practical question readers email about is what the wagering multiplier does to that number: a headline in the thousands is only meaningful once you know the playthrough, the maximum bet allowed while a bonus is active, the expiry window and any cap on what can be withdrawn from bonus funds. Limitation: the scale of the package makes it among the harder offers to clear, and a large percentage match is worth less than a smaller one with lighter conditions. If you are chasing RTP efficiency rather than bonus size, that matters.
Kikibet — a free-spins-heavy offer with currency to check
Kikibet is rated 9.9 and advertises 350% up to 5,555 £ with 300 free spins. It earns its place here because the spins are substantial in number, which suits players who stick to slots and want the bonus applied to games whose RTP is published. Readers most often ask us which titles the spins are locked to and what the per-spin value is, because 300 spins at a low stake value is a different proposition to 300 at a higher one. Limitation: spin bundles are frequently restricted to a narrow set of games, so the effective return depends on titles you do not choose. Confirm the spin value, the list of eligible games and any winnings cap before you treat the offer as comparable to a cash match.
Betninja — a flatter, more readable offer
Betninja is also rated 9.9 and advertises a £1,000 bonus with 100 free spins for all new players. It is on this page because it is one of the simpler offers to model: a fixed ceiling in pounds rather than a very high percentage, which makes the arithmetic on wagering easier for anyone who dislikes working backwards from a multiplier. Limitation: the headline total is far smaller than the packages above it, so high-deposit players will get less matched. As with every operator here, the qualifying minimum deposit, the games that contribute fully to wagering and the expiry date decide whether the offer is usable at all.
Bonus offers side by side
| Casino | Advertised welcome offer | Editorial rating | Headline currency |
|---|---|---|---|
| Betmica | 570% up to £5,700 + 270 free spins | 10.0 | GBP |
| Kikibet | 350% up to 5,555 £ + 300 free spins | 9.9 | GBP |
| Betninja | £1,000 bonus + 100 free spins | 9.9 | GBP |
| WinnerIsland | Up to €1,000 + 100 free spins | 9.8 | EUR |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.8 | GBP |
| Smash Casino | 600% up to €10,000 slots package | 9.8 | EUR |
| Nightluck | €6,400 + 280 free spins + 805% | 9.8 | EUR |
| CoinPoker | 150% up to $2,000 | 9.8 | USD |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.7 | EUR |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.7 | GBP |
Note the currency column. Where an offer is advertised in euros or dollars, a UK player funding the account in pounds may be subject to currency conversion at the operator's or the card issuer's rate, and that conversion can apply again on withdrawal. If a GBP account is available, opening one avoids paying a spread twice. Ask the casino's support team before your first deposit rather than after.
Money questions we can and cannot answer
We can explain how a cost or a condition usually works. We cannot see your account, chase a payment or override a decision.
- What it costs to take part: the minimum deposit needed to qualify for a welcome bonus, which is often higher than the site's general minimum. Depositing below it means no bonus, with no way back.
- Paying in: debit cards, bank transfers, e-wallets and cryptocurrency are the methods commonly offered by offshore operators. Availability for British customers varies by site and can change, so check the cashier page before registering rather than relying on a logo in the footer. PayPal in particular is not universally supported at casinos outside the Great Britain licensing regime — verify it rather than assuming.
- Getting paid out: most operators return funds by the method used to deposit where they can, which is why crypto deposits tend to be paid back in crypto. Expect processing time to be split between the casino's internal approval and the payment network's own clearing.
- Fees and limits: look for deposit fees, withdrawal fees, per-transaction minimums, daily, weekly and monthly withdrawal caps, and separate caps on jackpot payouts. A generous bonus alongside a low monthly withdrawal ceiling is a slow combination.
- Verification: identity checks and, for larger sums, source-of-funds checks are standard. They are usually triggered at first withdrawal, which is the worst possible time to discover your documents do not match your account details. Register with your legal name and current address.
A worked illustration of why the headline number is not the point: on a 100% match of £100 with a 40x wagering requirement applied to bonus funds, you would need to stake £4,000 before the balance converts. If slots contribute 100% but roulette contributes 10%, the same £4,000 of roulette play counts as £400 — so game contribution changes the effort by an order of magnitude. Maximum bet rules while wagering, often a few pounds per spin, exist precisely to stop players clearing it quickly. These figures are an example, not a quote from any operator above.
What is in the lobbies, and the sportsbooks beside them
When you write to us about a specific game type, it helps to know which category it falls into, because the terms differ sharply between them:
- Slots: the bulk of any lobby, and the category where published return to player figures and volatility ratings are most useful. Low-volatility games pay small amounts often; high-volatility games do the opposite. RTP is a long-run theoretical figure and tells you nothing about a single session.
- Progressive jackpots: pooled prizes that sit on top of a base game. The jackpot contribution is taken from the base return, so headline RTP on these titles is usually lower than on a comparable fixed-prize slot.
- Table games: blackjack, roulette and baccarat, where the mathematical edge is set by the rules variant rather than by the studio. These typically contribute little or nothing towards bonus wagering.
- Live dealer: real tables streamed from a studio, with higher minimum stakes and, at most sites, exclusion from bonus play entirely.
- Mobile: most lobbies run in a browser rather than through an app. If you play on a phone, check that the cashier and verification upload work there too.
Several of the operators listed above also run a sportsbook alongside the casino, and one of them, CoinPoker, is built around poker rather than a slots lobby. The differences matter for anyone contacting us about a bonus that will not clear. Sports betting free bets usually carry minimum qualifying odds — commonly around 1.50 in decimal terms — rather than a wagering multiplier, and settle differently from casino bonus funds. Pre-match and in-play markets, accumulators, bet builders, cash-out and esports markets sit on the sportsbook side. Where a site uses a shared wallet across casino and sportsbook, a casino bonus may lock the whole balance, including money you intended to bet on football. Where wallets are separate, transfers between them can forfeit a bonus. Check which model applies before mixing the two.
If your issue is a withdrawal, a complaint or self-exclusion
We cannot intervene with an operator on your behalf, and any publisher that claims it can is overstating things. What works, in order:
- Raise it in writing with the casino's support team and keep a copy. Ask for a reference number and a stated timeframe.
- If there is no resolution, request formal escalation under the operator's published complaints procedure and ask which alternative dispute resolution body, if any, it uses.
- Check the licence named in the site's footer and what it entitles you to. Casinos not on GamStop are licensed outside Great Britain — frequently in Curaçao and similar jurisdictions — and are not regulated by the UK Gambling Commission. The protections you have are those the overseas regulator provides, which are generally narrower than the Commission's, and the Commission cannot adjudicate a dispute with an operator it does not licence.
- If you paid by debit card and believe you were treated dishonestly, your card issuer can tell you what options exist. Outcomes are not guaranteed.
On eligibility: you must be 18 or over to gamble, and every operator sets its own rules on which countries it accepts. Accepting British customers is not the same as being authorised to serve them under the Great Britain regime — those are different things, and it is worth understanding the distinction before you deposit. It is your responsibility to check the terms that apply to your country of residence, and the tax and legal position of any winnings is between you and the relevant authorities, not something we can advise on.
If your message is about losing control of your gambling, please do not wait for a reply from us. GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day, with live chat at gamcare.org.uk. GAMSTOP is the free self-exclusion scheme covering Great Britain-licensed sites, with periods of six months, one year or five years; it does not reach operators licensed elsewhere, which is precisely why the sites on this website remain accessible after registering. Blocking software installed on your own devices and deposit or loss limits set inside your account are the tools that do apply offshore. Our responsible gambling guidance sets out the practical options. Gambling is entertainment that costs money over time; it is not income and it will not fix a financial problem.
Before you email
Include the page you were reading and the casino's exact name. Tell us what you expected and what you found instead. If you are reporting a term that has changed, a screenshot dated to the day you saw it is worth more than a description — bonus conditions are revised regularly, and our last review of the pages on this site was checked on 26 September 2026. We date what we verify so you can judge how fresh it is.
We do not publish reader emails, pass addresses to operators or add anyone to a mailing list for writing in. You can read more about who produces this research on the about page. Send anything relevant to [email protected] and we will take a look.